Do you see what I see?

Yesterday I had an interview with the Test Manager for a potential project and the subject of providing valuable information, as testers, came up. We had a bit of back and forth regarding what exactly is valuable information - I asked him what the term “valuable information” meant to him. He then proceeded to tell me it’s information that helps stakeholders make informed decisions. We were on the same page. But then I brought up the idea of trying to bridge the gap between what you (as the tester) has observed and found, and what the receiver of that information observes. I told him I have learned that I should never make the assumption that when I report my test results, that the recipient will have the same impression as me. Instead - I should make an effort to help close the gap and communicate the information so that they are more likely to see what I see. Keep in mind, I am not necessarily trying to convince them of the same viewpoint. I would say I’m trying to minimise the risk of misinterpretation. I think a big step in helping ensure that the information gap is closed is how one decides to present the information:

I’m still developing my thoughts on this, so there might be another blog post on the topic to come.