Interview with Kim Engel

Kim Engel is a software test manager focused on user experience and fostering communication between stakeholders.
She is a regular attendee of the OZWST peer conference, an avid reader and occasional writer of testing blogs, and an infrequent tweeter @kengel100.
Kim is in the process of overcoming 10+ years of traditional testing experience to adopt a Context Driven approach to Testing.

What was the hardest part about the transition from a traditional Test Manager to a Context Driven Test Manager?

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Bug Advocacy Part I

Communicate Effectively

It’s important to communicate effectively in order to advocate for your bugs in the best possible way – whether that be written or verbal.
One of the things I learned from my BBST Experience is that the use of formatting can really help you get a point across. You could:
  • Split it up into paragraphs
  • Use italics
  • Underline subheadings
  • Use bold to highlight important sentences
In addition, being able to drive your point home by talking to someone face to face really helps too. I learned some valuable tips from Wil McLellan at a previous WeTest Auckland meeting.
 

Gaining Credibility

Credibility helps get your bugs fixed. As a consultant, I’ve had to learn to gain credibility on each project.
I’ve learned to do this in a number of ways including:
  • Be professional – I aim to do this through not only the way I dress and how I talk; but I also make sure I sing someone praises so that they get the recognition they deserve (this is something I am rather passionate about especially since some people are better at ‘selling themselves’ and others can be shy but super talented)
  • Yet friendly – I’m generally a happy chappy and from what I can gather, I’m approachable too.
  • Consistently raise good bugs – I do my best to provide enough/sufficient information on each bug report. I also talk to the developers or business analysts for tips/advice before I raise the bugs or feedback after I raise them.